"Please reset your password today!" - Page 5 - Guild Wars Forums

Tullzinski · Dec 18, 2009, 02:41 PM // 14:41

Quote:

Originally Posted by flubber

It's about time...

Thank God!!! I really hope that is NCsoft taking the password reset site down! If so thank you very much NCsoft!!

CyberOutLaw · Dec 21, 2009, 10:30 PM // 22:30

This is latest reply i got bak regarding losing all my work

"Response (GM Oghma) 12/21/2009 03:55 PM
Hello,

I have reviewed your comments regarding our replacement policy. The Guild Wars Support Team does not have the functionality or the tools available to replace items or characters that were lost or stolen; nor do we have the ability to revert specific characters or accounts to a previous state. Your game account was blocked as soon as we received your support ticket regarding the password reset.

Our records show that a member of a Real-Money Trading (RMT) organization was able to access your account. These RMT workers are not "real" Guild Wars players. They do not have a main account to which all of your items have been moved. As soon as they were able to access your account they would have sold off any high end items and combined that gold with any gold already on your account to deliver to their customers. The Support Team goes to great lengths to prevent these RMT people from accessing our servers, and we block hundreds of accounts a week for RMT related activity. All the accounts that traded with your account while it was compromised have been investigated and blocked accordingly. Unfortunately, these companies steal account information from actual players and use stolen credit cards to purchase new accounts to continue their black-market activities.

You may wish to review our Security FAQ at the following URL, which includes additional information for keeping your Guild Wars account secure:

http://us.ncsoft.com//us/support/doc_993.html

Please contact us again if you have any question or comments regarding this or any other issue.

Regards,

GM Oghma
The Guild Wars Support Team "

In otherwords, they know they got hacked and wont do anything about it. even though they got hacked.

fantasyforever · Dec 21, 2009, 11:29 PM // 23:29

I have no need to reset my password. It's personal, I have never used it for anything else, and never will. The only way someone would get it is if they actually knew me in real life, but they would most likely still get it wrong.

Oh, and I hate to be sounding like a noob, but what is XTH?

Marvel-Kid · Dec 21, 2009, 11:42 PM // 23:42

ok...everyone CHANGE YOUR pass words!!! I just got some info from a dear friend of mine. He says, "There has been a security breech in the gw server. Someone, somewhere bypassed all security programs and got into the main system, went into the player info area, grabbed a "handful" of PWs + Account names. Arena Net is denying this information only because if the public were told, they would panic. Change your PW right away!"

Don't forget to use upper AND lower case letters along with at least 1 number.

Dzjudz · Dec 22, 2009, 01:01 AM // 01:01

Rumours are bad mkay?

Quote:

Originally Posted by fantasyforever

Oh, and I hate to be sounding like a noob, but what is XTH?

Xunlai Tournament House.

Deviant Angel · Dec 22, 2009, 01:28 AM // 01:28

Really? I heard it was a couple of lemurs. I seem to have been mislead.

It's not always a good idea to believe everything that your friends tell you. Unless he was there, he doesn't know what happened.

Rattylad · Dec 22, 2009, 05:59 PM // 17:59

Ive changed my password and now i cant login at all

Marvel-Kid · Dec 22, 2009, 06:01 PM // 18:01

Quote:

Originally Posted by Rattylad

Ive changed my password and now i cant login at all

Um.... make sure caps lock isn't on... Perhaps it didn't get changed so- use your old pw.

Marvel-Kid · Dec 22, 2009, 06:02 PM // 18:02

Quote:

Originally Posted by Deviant Angel

Really? I heard it was a couple of lemurs. I seem to have been mislead.

It's not always a good idea to believe everything that your friends tell you. Unless he was there, he doesn't know what happened.

erm...he's up there in Anet. He knows stuff b4 it happens, etc.

Rattylad · Dec 22, 2009, 08:50 PM // 20:50

Quote:

Originally Posted by Marvel-Kid

Um.... make sure caps lock isn't on... Perhaps it didn't get changed so- use your old pw.

Lol caps isn't on . But ive tried everything I can think of I bought the factions addon 2 days ago and it was fine untill today . Ive raised a question this morning on the web based support system but haven't had a response , its a bit dissapointing really as i bought the add on so i could get stuck into it while i have a couple of days off work but one has gone already . anyone know how long it takes the support team to actually answer ? They must have changed my pswd to the new one as thats the one im using on the web support login. but i have also tried the old one.

T1Cybernetic · Dec 22, 2009, 09:03 PM // 21:03

There is some details on wiki that might help you Rittylad and maybe others, No promises but have a browse anyway.

You can read the whole thing on wiki but the highlight of it is this...

Quote:

The NCSoft reset password page only allows you to use up to 13 characters....and I typically use 16-18 character passwords. So...when I changed my password, I was typing 2-4 too many characters.

1# http://wiki.guildwars.com/index.php?...&oldid=1831637
2#http://wiki.guildwars.com/index.php?...ord_tod ay.21

Rattylad · Dec 22, 2009, 11:00 PM // 23:00

Quote:

Originally Posted by T1Cybernetic

There is some details on wiki that might help you Rittylad and maybe others, No promises but have a browse anyway.

Thanks for that Ive had a mooch but i cant see a solution my pswd is under 13 chars long with no symbols , I just wish ncsoft would reply and let me know what they are trying to do to sort it.

dekusvamp · Dec 23, 2009, 12:47 PM // 12:47

It's not hard to figure what does it.

1. Yay! You got accepted into the guild! Now, you go register at their guild site.
2. Okay, you've been in the guild for long, nothings happened, it's a nice guild.
3. Now, either 3a, 3b or 3c can happen:
3a. Guild leader wants some money! He opens the mysql database and boom! There is all the information that he could ever want. Also, since you're in his guild, he knows your char!
3b. Oh no! A hacker has made it into the guild site, no one knowing it. Now he has gotten all the information about your account, and he's abusing it.
3c. You left the guild. Now, the guild leader doesn't like leavers so... He opens the mysql database and boom! There is all the information that he could ever want. Also, since you're in his guild log for leavers, he knows your char!

And that's the most common way of scams.

Sjeng · Dec 23, 2009, 03:18 PM // 15:18

only if you're stupid enough to use the same login and password on forums as your GW account. And Anet and the communities are pretty clear on not doing that.

Anyway, still no answer to the question on how to ADD an account you're playing to your PlayNC account...

Quaker · Dec 23, 2009, 05:47 PM // 17:47

Quote:

Originally Posted by dekusvamp

....He opens the mysql database...

Where's this Mysql database I'm supposed to be able to open? And how did my guild members passwords get in it?

Dec 22, 2009, 05:59 PM // 17:59	#87
Rattylad Ascalonian Squire Join Date: Feb 2008 Location: UK Guild: AHM Profession: R/W	Password change Ive changed my password and now i cant login at all

Dec 21, 2009, 10:30 PM // 22:30	#82
CyberOutLaw Pre-Searing Cadet Join Date: Jul 2006 Profession: N/E	This is latest reply i got bak regarding losing all my work "Response (GM Oghma) 12/21/2009 03:55 PM Hello, I have reviewed your comments regarding our replacement policy. The Guild Wars Support Team does not have the functionality or the tools available to replace items or characters that were lost or stolen; nor do we have the ability to revert specific characters or accounts to a previous state. Your game account was blocked as soon as we received your support ticket regarding the password reset. Our records show that a member of a Real-Money Trading (RMT) organization was able to access your account. These RMT workers are not "real" Guild Wars players. They do not have a main account to which all of your items have been moved. As soon as they were able to access your account they would have sold off any high end items and combined that gold with any gold already on your account to deliver to their customers. The Support Team goes to great lengths to prevent these RMT people from accessing our servers, and we block hundreds of accounts a week for RMT related activity. All the accounts that traded with your account while it was compromised have been investigated and blocked accordingly. Unfortunately, these companies steal account information from actual players and use stolen credit cards to purchase new accounts to continue their black-market activities. You may wish to review our Security FAQ at the following URL, which includes additional information for keeping your Guild Wars account secure: http://us.ncsoft.com//us/support/doc_993.html Please contact us again if you have any question or comments regarding this or any other issue. Regards, GM Oghma The Guild Wars Support Team " In otherwords, they know they got hacked and wont do anything about it. even though they got hacked.

Dec 21, 2009, 11:29 PM // 23:29	#83
fantasyforever Ascalonian Squire Join Date: Dec 2008 Location: IRC, Lion's Arch Profession: W/D	I have no need to reset my password. It's personal, I have never used it for anything else, and never will. The only way someone would get it is if they actually knew me in real life, but they would most likely still get it wrong. Oh, and I hate to be sounding like a noob, but what is XTH?

Dec 21, 2009, 11:42 PM // 23:42	#84
Marvel-Kid Lion's Arch Merchant Join Date: Feb 2009 Location: Across the street from Grenth Guild: The Tasty Teabag [tea] Profession: W/	ok...everyone CHANGE YOUR pass words!!! I just got some info from a dear friend of mine. He says, "There has been a security breech in the gw server. Someone, somewhere bypassed all security programs and got into the main system, went into the player info area, grabbed a "handful" of PWs + Account names. Arena Net is denying this information only because if the public were told, they would panic. Change your PW right away!" Don't forget to use upper AND lower case letters along with at least 1 number.

Dec 22, 2009, 01:28 AM // 01:28	#86
Deviant Angel Krytan Explorer Join Date: Apr 2006 Location: On a boat! Guild: Homeless. Profession: Mo/	Really? I heard it was a couple of lemurs. I seem to have been mislead. It's not always a good idea to believe everything that your friends tell you. Unless he was there, he doesn't know what happened.

Dec 23, 2009, 12:47 PM // 12:47	#93
dekusvamp Frost Gate Guardian Join Date: Dec 2008 Guild: The Dragon Guild From Hell [lion] Profession: E/Me	It's not hard to figure what does it. 1. Yay! You got accepted into the guild! Now, you go register at their guild site. 2. Okay, you've been in the guild for long, nothings happened, it's a nice guild. 3. Now, either 3a, 3b or 3c can happen: 3a. Guild leader wants some money! He opens the mysql database and boom! There is all the information that he could ever want. Also, since you're in his guild, he knows your char! 3b. Oh no! A hacker has made it into the guild site, no one knowing it. Now he has gotten all the information about your account, and he's abusing it. 3c. You left the guild. Now, the guild leader doesn't like leavers so... He opens the mysql database and boom! There is all the information that he could ever want. Also, since you're in his guild log for leavers, he knows your char! And that's the most common way of scams.

Dec 23, 2009, 03:18 PM // 15:18	#94
Sjeng Desert Nomad Join Date: Aug 2005 Location: in my GH Guild: Limburgse Jagers [LJ] Profession: W/	only if you're stupid enough to use the same login and password on forums as your GW account. And Anet and the communities are pretty clear on not doing that. Anyway, still no answer to the question on how to ADD an account you're playing to your PlayNC account...